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Social Housing Insights & Tools
COMPLAINTS AS STRATEGIC INTELLIGENCE
White Paper. Demonstrates how treating complaints as early warning signals can drive service improvement and prevent crises.
TENANT VOICE GUIDE
Explores barriers to ethnic minority participation in tenant engagement and introduces the T.A.B.L.E. framework for inclusive practice.
SPOTLIGHT REPORT: ARRRoE
An interactive guide to the Housing Ombudsman Spotlight Report. Highlights the treatment of vulnerable tenants and the need for better communication, adjustments, and staff behaviour.
COMPLAINTS HANDLING CODE 2024
Interactive guide to the statutory Complaint Handling Code, CHFOs, and landlord duties from April 2024.
SPOTLIGHT REPORT: REPAIRS
An interactive guide to the Housing Ombudsman Spotlight Report. Reviews landlord responsibilities, contractor management, and the cultural shift needed to restore tenant trust.
SOCIAL HOUSING REFORM
A user-friendly guide to the Social Housing Regulation Act and reforms post-Grenfell, Awaab’s Law, and inspections.
Awaab’s Law Consultation Explained
A plain English guide to the Awaab’s Law consultation, including timelines, risks, and implications for landlords.
CONDUCT AND COMPETENCY STANDARDS CONSULTATION
Summarises the consultation on qualifications and codes of conduct for housing staff, with key dates and requirements.
INSPECTION GUIDANCE
A summary of the new inspection regime, consumer standards, and what to expect during regulatory visits.
WHITE PAPER: TIME FOR CHANGE
Reflections on the journey from Grenfell to today, with a powerful call to action on stigma, skills, and systemic reform.